The needs of customers have always been central to what we do at Advantis, and it is important to us that our brand represents our commitment to customer care, handling customers fairly and demonstrating appropriate outcomes for each individual’s circumstances.
As the UK emerges from lockdown and begins the process of economic recovery, analysis shows that more customers will find themselves in financial difficulty with increasing levels of vulnerability than before the pandemic. As a result of this, organisations will need to act with increasing care to handle customers sensitively, fairly and be able to demonstrate appropriate actions and responses.
A future more clear
We’ve updated our brand to emphasise the significance of these changes, better reflect our core values, beliefs and the quality of our services and people. From 4th May 2021, you will see this reflected by a new emphasis in our messaging and a refreshed corporate identity.
By creating ‘a future more clear’ of debt for its clients and customers, Advantis aims to be seen as the UK’s leading debt resolution specialist. A position which comes from its commitment of expertise and investment to create the highest levels of compliance, collections and customer care in our market.
Our new identity has been designed with this in mind, to create an identifiable, gentle and caring aesthetic that reflects the level of effort the company invests in treating customers fairly and with dignity at each and every touchpoint.