We know that there is a lot of anxiety about the Coronavirus at the moment and we are committed to maintaining our service to customers to ensure that we are able to help and support you.
In order to comply with the official guidelines announced by the Government and to protect our team members we have now closed the majority of our services.
We will not be able to respond to written correspondence or emails at this time.
Our contact centre is open Monday – Friday, from 9am to 5.30pm to help support our customers.
We ask you to continue to make payments towards your account. If you have been directly affected by COVID-19 and this is impacting your ability to maintain payments, please contact us so we can help.
We are currently receiving a high volume of calls. Whilst we strive to answer all calls as soon as possible, we regret that you may experience a delay.
You may wish to take a look at our self-service options as you can now register to manage your account or make a payment online or via the Advantis App.
The app can be downloaded on both Apple and Google Stores