Customer Support

We understand life happens.

Sometimes, people fall behind on their financial commitments, and Advantis are here to help you get back on track. We want to help you understand your options, whilst working together to resolve your debt as quickly as possible.
If you have received a letter from us, it is because one of your creditors has passed your account to us. They will have done this because they believe you owe them money. By using Advantis, creditors are secure in the knowledge that the debt collected will be handled in a professional & friendly manner.

Make a payment

Debit/Credit Card & Open Banking

If you have received communication from us & would like to make a payment, our Advantis Pay site can take a full payment through Open Banking from your bank account, or from a debit/credit card.

Bank Transfer

You can pay using your own online banking or telephone banking. To pay using Faster Payment, BACS or CHAPS, use the payment details below:

Sort code: 54-10-17
Account number: 10530398

Please ensure that you use your Advantis Reference number as the payment reference when making your payment. This will ensure we add your payment to the correct account. You will find this reference on any correspondence that we have sent you.

Direct Debit

If you want to set up a Direct Debit to make your payments in instalments, you can register and use our self-service portal to manage your account. You will need your bank details and Advantis reference number and passcode.

Customer Self Service Portal

If you register for our self-service portal, you can perform the following functions on your account:

See outstanding balances
Update your address
Update your contact details
Update your personal information
Send us a message
Request a callback
Complete an Income & Expenditure form
Make a payment
Setup a payment arrangement


We also have a comprehensive set of Frequently Asked Questions regarding accounts in general, and some specific to clients we work on behalf of.

Contact Us

Not found what you’re looking for? We have a number of other ways for you to get in touch. Our Contact Page has more details on how to get in touch.

Debt Advice

For free, confidential debt advice, please contact one of the organisations below :

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